Delivery Information

Ace Industrial Equipment

To Order
Order online from our Online Catalog! You can purchase from our website with confidence knowing that your transactions are secure.

You may also call our toll-free number at 1-800-300-6034 or fax your order to 1-813-248-1939.

Shipping Time
Our standard shipping time is 2-7 business days depending on the product. If you have a special need for a product on a “rush” basis, please let us know. We will make every effort to accommodate these special circumstances.

Shipping Methods
If you are in our local delivery area, Ace Industrial Equipment will most likely deliver your order. If you are outside our local delivery area, your order will be shipped via common carrier freight lines or UPS.

Inside Delivery
Inside delivery is available for an additional charge. Normal delivery is “tailgate” delivery. This means that the carrier is required to deliver the product to the tailgate of the truck. You are responsible for offloading of the truck. Please ask one of our representatives for details when placing your order.

“No Hassle” Return Policy
Your complete satisfaction is our number one priority. We are extremely confident that you will be completely satisfied with our products. However, if you are not satisfied with a product for any reason, please call us at 1-800-300-6034 within 30 days from receipt of your order to request a Return Authorization number. We will help you make arrangements to have the product returned and provide a replacement, credit or refund. Special order items cannot be returned.

Damaged Items
We cannot be responsible for items damaged or lost in shipment when shipped by UPS or common carrier freight lines. Please inspect all merchandise upon delivery and note damage or shortage on the delivery receipt before signing. Any damage or shortage not reported at the time of delivery is the customer’s responsibility. If there is concealed damage, call an Ace Industrial Equipment representative to request an inspection, obtain replacement parts or initiate a freight claim if necessary.

Prices subject to change without notice.